Zace Enterprises – Return & Refund Policy
At Zace Enterprises, we are committed to providing you with high-quality pet care products. However, please note the following important updates regarding our return and refund policy:
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No Returns or Exchanges
We do not accept any returns or exchanges once the product has been delivered. Kindly ensure you review the product details, pack size, and specifications carefully before placing your order.(However, if the box is received damaged, we may consider the case—only if an unboxing video is provided as proof.) -
No Refunds or Reverse Pickups
We do not offer refunds under any circumstances, including orders placed with prepaid or COD options. Reverse pickup services are no longer available. -
Damaged or Defective Items
In the rare case that you receive a damaged or incorrect item, please contact us within 24 hours of delivery with unboxing video proof. Our team will review your request and determine if a resolution can be offered on a case-by-case basis. -
Shipping Charges
Shipping fees are non-refundable and will not be reimbursed under any condition. -
Customer Support
For any queries, you can reach out to our customer support team via:
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Instagram: @zaceenterprisespetlifestyle04
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WhatsApp Support: Available via the chat icon at the bottom-right corner of your screen.
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Email: zacekart@gmail.com
We are available Monday to Sunday, between 9:00 AM – 5:00 PM. Queries will be addressed on a first-come, first-served basis.
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Offer or Sale Items
Products purchased during promotions, sales, or with coupon codes are not eligible for any kind of return, exchange, or resolution request.